Refund policy
At Gymenia, we care about your satisfaction.
If you're not completely happy with your purchase, we accept returns and exchanges within 7 days of receiving your order.
Eligibility for Refund or Exchange:
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The item must be unused, in its original condition, and in the original packaging.
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A clear reason for return or exchange must be provided.
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Proof of purchase (order confirmation or receipt) is required.
How to Request a Refund or Exchange:
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Email us at Gymenia@gmail.com within 7 days of receiving your product.
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Include your order number and a brief explanation.
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Our team will respond within 24–48 hours with instructions.
Non-Refundable Items:
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Items returned after 7 days of delivery.
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Used, damaged, or altered products not due to our error.
Refund Timeline:
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Once approved, refunds are processed within 5–7 business days to your original payment method.